Accessing All of Dwell's Features
No worries, we are here to help!
Most often, this happens because the email used to set up your Dwell subscription is not the same email you are using to log in. Please email [email protected] and we'll help you figure it out. 🧐
Feel free to check out some of these tips below if you want to try and troubleshoot.
Check your purchase email. Your username is often saved where you made your purchase. Give that a close look and make sure you are using the same email to log in.
Look for typos. There could have been a typo when you set up your account (think
.coNvs.coM). Try logging in with the alternate spelling to see if that works.Try a different email. You may be attempting to sign in with a different email than the one you used to set up your account.
Restore iTunes purchases. If you set up your subscription through iTunes and it's not recognizing your username, follow these steps:
When you are signed into the Dwell app, click on the settings gearshift in the top lefthand corner of your screen.
Then, click on "Subscription" and "Update"
Then, scroll all the way down and you'll see a link that says "Restore Previous Purchases"
Go ahead and give that a click. That will move your subscription from whatever account it might have gotten set up on, to the account you've currently signed in with.
Still having trouble? Reach out to us at [email protected] and we'll get you sorted.